I passed my complaint, twice rejected by BBC Scotland, to the Executive Complaints Unit and they seem to be taking it seriously. See:
British Broadcasting Corporation Broadcast Centre, BC2 B4, 201 Wood Lane, London, W12 7TP
Telephone: 020 8743 8000 Email: email@example.com
Executive Complaints Unit
Professor John Robertson
Email : firstname.lastname@example.org
Ref: CAS-4971978 & CAS-4972768
21 June 2018
Dear Professor Robertson
Reporting Scotland , BBC One and Good Morning Scotland , Radio Scotland
Thank you for your email of 20 June regarding reports in Reporting Scotland and
Good Morning Scotland.
As you know, the BBC Complaints Team has informed you it does not intend to
respond further to your complaint. My role is to decide whether you received a
reasonable response to your original concerns and whether my colleagues were right
not to take the issue any further. This is in line with the BBC Complaints Framework
and Procedures1 which sets out the process for handling complaints.
Your complaints related to two separate broadcasts on Radio Scotland and BBC One
Scotland but were combined as one complaint and responded to accordingly.
I have separated the two complaints and having carefully considered the
correspondence I have concluded that your complaint does in fact raise a substantive
issue and merits a further response. It will now be investigated by the Executive
Complaints; we will let you know our finding within twenty working days.
The full complaint is here: