The BBC complaints rigmarole: Is it just me?

I hesitate to offer this moan in case it is just me, 67 years old and confused, but here I go, anyway. If I’ve clicked it all wrong, let me know.

Search for BBC Complaints:

2f60843e-9bae-4d30-bd8e-0cd0dcb52772

Choose the first one and get:

 

c26dd18a-988c-48e9-b6b7-7435cb3be2ff

 

Click on Make a complaint and get:

 

b98524ec-bb90-4727-bf13-4145ba87edda

 

Click on Make a complaint AGAIN and get:

 

cf7f2bdb-8868-4ae6-af8e-f51008e1df89

 

Click on Make a complaint for the third FN time and get:

 

9e76d437-e844-425b-b017-35ea3f9a8971

Start the complaint.

So, I had to repeat my desire to make a FN complaint three times before they would let me start the FN complaint?

Or….is it just me?

THEN when your complaint is rejected, have to go through the whole thing again.

Advertisements

8 thoughts on “The BBC complaints rigmarole: Is it just me?

  1. Grant Brown June 12, 2018 / 5:01 pm

    That’s a must for every med to large corporation. Make the process as difficult as possible and do your best to confuse the complainants at every turn.

    Liked by 2 people

  2. John June 12, 2018 / 5:44 pm

    No it is not just you John , they make it as difficult as possible , they want you to phone in , where you get an office junior that pretends they know and care about what you are talking about and say they will log it , no paper trail , I know , I’ve done it ! .
    I think the comlexity of this debaucle is worth a complaint !

    Like

  3. Lollysmum June 12, 2018 / 8:04 pm

    It’s the way they wear you down John-all part of a process which ends in them telling you that your complaint has no substance & in my case resulting in me rejecting my tv licence with immediate effect almost 4 years ago.

    Liked by 1 person

  4. Ludo Thierry June 14, 2018 / 7:10 am

    Smart move – I like it!

    Liked by 1 person

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s