I hesitate to offer this moan in case it is just me, 67 years old and confused, but here I go, anyway. If I’ve clicked it all wrong, let me know.
Search for BBC Complaints:
Choose the first one and get:
Click on Make a complaint and get:
Click on Make a complaint AGAIN and get:
Click on Make a complaint for the third FN time and get:
Start the complaint.
So, I had to repeat my desire to make a FN complaint three times before they would let me start the FN complaint?
Or….is it just me?
THEN when your complaint is rejected, have to go through the whole thing again.
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That’s a must for every med to large corporation. Make the process as difficult as possible and do your best to confuse the complainants at every turn.
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No it is not just you John , they make it as difficult as possible , they want you to phone in , where you get an office junior that pretends they know and care about what you are talking about and say they will log it , no paper trail , I know , I’ve done it ! .
I think the comlexity of this debaucle is worth a complaint !
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Make a complaint about the complaints process? I just might.
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It’s the way they wear you down John-all part of a process which ends in them telling you that your complaint has no substance & in my case resulting in me rejecting my tv licence with immediate effect almost 4 years ago.
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Well done!
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Complaint made about making complaints today
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Smart move – I like it!
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