The BBC complaints rigmarole: Is it just me?

I hesitate to offer this moan in case it is just me, 67 years old and confused, but here I go, anyway. If I’ve clicked it all wrong, let me know.

Search for BBC Complaints:


Choose the first one and get:




Click on Make a complaint and get:




Click on Make a complaint AGAIN and get:




Click on Make a complaint for the third FN time and get:



Start the complaint.

So, I had to repeat my desire to make a FN complaint three times before they would let me start the FN complaint?

Or….is it just me?

THEN when your complaint is rejected, have to go through the whole thing again.


8 thoughts on “The BBC complaints rigmarole: Is it just me?

  1. Grant Brown June 12, 2018 / 5:01 pm

    That’s a must for every med to large corporation. Make the process as difficult as possible and do your best to confuse the complainants at every turn.

    Liked by 2 people

  2. John June 12, 2018 / 5:44 pm

    No it is not just you John , they make it as difficult as possible , they want you to phone in , where you get an office junior that pretends they know and care about what you are talking about and say they will log it , no paper trail , I know , I’ve done it ! .
    I think the comlexity of this debaucle is worth a complaint !


  3. Lollysmum June 12, 2018 / 8:04 pm

    It’s the way they wear you down John-all part of a process which ends in them telling you that your complaint has no substance & in my case resulting in me rejecting my tv licence with immediate effect almost 4 years ago.

    Liked by 1 person

  4. Ludo Thierry June 14, 2018 / 7:10 am

    Smart move – I like it!

    Liked by 1 person

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