Here’s how the Guardian reported on the recent Kings Fund research on satisfaction levels with GPs.
‘Only 65% of the representative sample of 3,004 people in England, Scotland and Wales questioned last autumn were satisfied with GP services, the lowest percentage since records began in 1983. That is sharply down on the 80% satisfaction rating seen as recently as 2009. Satisfaction fell by 7% between 2016 and 2017 alone in what experts said reflected public frustration at the increasing difficulty in getting a timely GP appointment.’
I emailed to request a breakdown of English, N Ireland, Scottish and Welsh responses so that I could make a comparison justified by the separate management of the four. I had been able to do so with the Commonwealth Foundation of New York in 2015 which had revealed Scottish GPs to be significantly more satisfied and less-stressed than those elsewhere. My full report is here:
However, the Nuffield trust response was:
‘There isn’t really a single source of data that compares the four different health systems. The most regular report I think would be by The European Observatory on Health Systems and Policies. They publish the Health Systems in Transitions (HiT) report for a number of countries. They are published roughly every five years or so, the last United Kingdom HiT was published in 2015 and compared the four nations’ health systems.’
Well, clearly a 2015 report is of no use to us but the impossibility of easily extracting the Scottish responses seems surprising when the Commonwealth Foundation had no such difficulty.
I don’t want to seem paranoid but given the nature of responsibility of the four NHS areas, why didn’t they organise the data so that comparisons could be made? One conclusion would be that they have been pressurised not to allow such comparison.
So, we’re left with speculation and I speculate that the Scottish patient satisfaction level will be higher because we have more GPs per head of population, that our GPs have been offered a superior contract and that, at least in 2015, they reported themselves to be relatively free of stress or undue workload. See these for details: