In their recent docudrama ‘Mind the Gap: Are Scotland’s Trains Fit for the 21st Century?’ and in today’s evidence-weak piece on the website, ‘Commuters feel the strain of taking the train’, BBC Scotland has attempted another attack on the competence of the Scottish Government. As in their repeated scare stories on NHS Scotland, their critique is of very poor tabloid quality lacking a credible research basis and placing counter-evidence from the Scottish government or ScotRail Abellio, below and after that from an imbalanced handful of anecdotal comments from individual passengers ready to say what they want to hear.
First, we see no sign of the objective and reliable findings which the National Rail Passenger Survey for Autumn 2017, published in January 2018, presented. They found that 96% of ScotRail passengers were satisfied overall with their journeys. This placed ScotRail 4th (equal) out of 26 UK rail companies.
See this for more:
Weighed against this evidence of 96% satisfaction from a scientifically undertaken survey, BBC Scotland make the case for their headlines with comments from just three customers. Just three! On what planet is this valid or reliable data?
Finally, it turns out that the complaints are all to do with the number of carriages at certain times. How does an alleged numerical shortage equate to trains not being ‘fit’ in a wider sense? It doesn’t. It’s just simple propaganda.