From a Freedom of Information response today, we can see that the number of court actions brought against each of the Scottish health boards, over the last four years, has fallen in all but two and that the overall level has fallen by 20.57%
In 2017-18 there were 919 cases brought while in 2013-14 there had been 1157, revealing a dramatic fall of 20.57% in only four years. It’s interesting to see the rise in Dumfries and Galloway. This area tends to perform well against the Scottish average. For example, 93.5% of cancer patients were seen in the target time as against the Scottish average of 82.7% and in sharp contrast to Western Isles at 75%. The area does have a large population of middle-class English-born residents. Are they bringing an enhanced sense of entitlement and an ability to articulate complaints?
Talking-up Scotland 
Given the torrent of attacks BBC Scotland has mounted on NHS Tayside, particularly on the reduced dosages prescribed for some cancer sufferers, that it, too, shows a reduction in the number of cases raised against it.
I think that those of us who have fairly regular contact with the NHS generally tend to have a good opinion. There will be some who have an unsatisfactory experience and these are the ones the BBC will give publicity and vox pops. No one from the BBC came to me when I had an epitaxis which was treated, to report, “Glasgow man has severe nosebleed treated effectively in 24 hours”.
The other factor is leaked decontextualised specific data which are then generalised into a ‘crisis’. Often the source of these is from someone in the Health Service unions and, either in support of a pay and conditions claim or in the puruance of a localgrievance.
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